Tell us what happened
Raise a concern with your usual contact or ask to speak to the registered manager. You can call 07380 153362, use for a short initial message, or write to Nefid Personnel Ltd at our registered office. Please do not include detailed health or safeguarding records in the general online form.
What to include
Tell us your name and preferred contact method, the service involved, a broad description of the issue and the outcome you are seeking. If you are acting for someone else, we may need their permission or evidence of your authority. You may involve an advocate or representative.
We will discuss the applicable complaints process, how we will communicate and the next steps. Ask for a copy of our full complaints procedure. Raising a concern should not affect your right to be treated with dignity.
If a concern remains unresolved
After the relevant complaints process, you may be able to refer an adult social care complaint to the Local Government and Social Care Ombudsman, depending on its remit. CQC welcomes feedback about regulated services, although it does not usually resolve individual complaints. You can give feedback to CQC.
Privacy complaints may be raised with the ICO. For an immediate safety concern, use the safeguarding routes below rather than waiting for a website response.